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In order to successfully complete the projects in the field of Information Technologies, it is very important that the business need is correctly understood and the requirements are completely determined. This important period of study, which is called the Business Analysis phase in software development, in which the business need is identified and analyzed, seriously affects the success of Information Technology teams.

BA-Works, along with the service of Business Analysis Capability Rating (BACR), evaluates the capability of the Business Analysis processes that are implemented by the organizations in the software development process and creates roadmaps for the target structure by revealing improvement points.

This study, which is defined as BACR, is carried out in 3 stages. The aim of the first phase assessment is to identify the strengths and weaknesses of the current (AS-IS) Business Analysis processes by evaluating their effectiveness and efficiency.

Following As-Is analysis, To-Be structure targets are determined and roadmap is defined. At the latest stage, the report of the evaluation results, findings and proposals for development are presented.

Although the scope of the evaluation is mainly analysis processes,  BA-Works can provide inferences about related processes (Software Testing, Project Management, UAT etc.)

BA-Works Business Analysis Capability Rating Stages;

1. Examination

  • Understanding the Organization
  • Interviews
  • Completion of the Evaluation Questionnaire
  • Collection of Evidence

2. Analysis

  •   Analysis of Evaluation Questionnaire
  •      Proof Evaluation
  •      Calculation of Business Analysis Capability Score
  •      Drawing Development Roadmap

3. Report

  • Report Preparation
  • Executive Presentation

BACR Capability Levels

Capabilities of Business Analysis processes are evaluated among five levels.


This level of capability indicates no specific standards by means of Business Analysis processes so that most of the time Business Analysis activities are often done by software developers, or not at all, without regard to any standard.

2. Adoption:

This level indicates that there are business analyst roles in the organization and Business Analysis activities are builded as processes. But yet these processes are not fully operated by all business analysts.

3. Moderate:

At this level, Business Analysis phase is fully integrated with software development life cycle. Processes like defining business need, defining scope by preliminary analysis studies, detailed anaylsis by gathering requirements and analysis activities, managing user acceptance tests are applied to all projects in a similar way. There are determined templates for output of analysis work and are used in most projects.

4. Advanced:

At this level, key performance indicators for Business Analysis activities are defined and can be measured. Automation tools for Business Analysis documentation and requirements management are used, therefore documentation and processes become traceable.

5. Standardized:

In this level, Business Analysis Center of Excellence, in which specific individuals are assigned to provide continuous development goals have been structured for the continuous development of the Business Analysis processes for the organization. Business Analysis process capability/maturity and Business Analyst’s Competencies are constantly assessed. The importance of Business Analysis in software development processes is recognized and valued by all units.

BA-Works, in conjunction with Business Analysis Center of Excellence model, supports the Information Technology teams to ensure the identification, adaptation and sustainability of the International Business Analysis standards for Business Analysis teams.

BA-Works establishes Business Analytical Excellence Centers located within the Information Technology teams, independent of the preferred project management method or organizational structure, in order to ensure that business analysis processes in the organization reach global standards.

These structures provide constant development opportunities for Business Analysts by determining competency models and production of higher quality Business Analysis outcomes for the organizations.

BA-Works Business Analysis Center of Excellence Model Benefits

  • Ensuring the continuity of the Business Analysis maturity assessment
  • Keep up-to-date by following developments in the field of Business Analysis
  • Ensure widespread use of Business Analysis techniques that can be used within the organization
  • Creating Templates and Guidelines for Business Analysis
  • Identify and measure Business Analysis metrics
  • Creating a Business Analyst Competency model
  • Developing the Business Analysis team
  • Adoption of Business Analysis tools
  • Standard Business Analysis output production
  • Customer satisfaction by improved quality of Business Analysis
  • Ensure the implementation of user and value-driven Business Analysis approach
  • Reduce Business Analyst Turn-Over within the organization with the Business Analysis Framework

How is BA-Works Business Analysis Center of Excellence Model Established?

  • Evaluation of Current Business Analysis Processes
  • Determination of Business Analyst Tasks and Responsibilities
  • Defining the IIBA® Business Analysis Competency Model 
  • Business Analyst Career Path Determination
  • Identification of an Enterprise-specific IIBA® Business Analysis Framework
    • Scope and Business Analysis Documentation (Business Case, Vision and Scope)
    • User Story Creation, Business Value Calculation, Identification of Acceptance Criteria Determination Methods for Agile teams
    • Determining Priority Criteria
    • Determination of Business Analysis Techniques
  • Preparation of Business Analysis Development Programs
  • Defining Business Analysis KPI and Performance Metrics
  • Controlling and Tracking of the Applied Framework

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